Privacy Policy

Updated 2020-11-23

PatientDirect is a service mark of PatientDirect Publishing.

In this Privacy Statement, we, PatientDirect Publishing, 1, rue Hildegard von Bingen, L-1282 Luxembourg, Luxembourg provide information about how we collect, process and share personal information through the website that we operate and on which this Privacy Policy appears ("Site"). This Privacy Policy only applies to the Site. Additional privacy policies may apply to you depending on the specific website or online service that you are accessing or using. By “personal information” or “personal data”, we mean information that identifies you or can reasonably be used to identify you.

If you are located in the United Kingdom or European Economic Area (collectively, the "EEA+"), please also see the Supplemental EEA+ Privacy Statement here here. If you are a resident of California, please also see our Supplemental California Consumer Privacy Act (CCPA) Privacy Statement here. If you submit a resume or job application to us via our Site, please see our Employment Candidate Privacy Statement here. Individuals who have a visual disability may be able to use a screen reader or other text-to-speech or text-to-Braille tool to review the contents of this document.

1. Collection of Personal Information from Users of our Site.

Information You Actively Submit. We collect any personal data that you actively submit to us when you use interactive features of our Site. For example, if you complete a Contact Us form, we may collect your salutation, name, email address, country, telephone number, company, title, and any comments or queries you choose to submit. In each such instance, you will know what personal information we collect, because you actively submit it. We endeavor to clearly label which information is required and which information is optional in all cases. If you are unable or choose not to provide us with the personal information we reasonably require, we may be unable to provide you with the information you have requested.

Information Passively Submitted. When you use our Site, we may also passively track information about your computer, device or Internet connection, such as the IP address of your computer and/or Internet service provider, the date and time you access our Site, the Internet address of websites from which you come to our Site, the type of device you are using to access the Site, the Web browser and operating system you are using, and your movements and interactions on our Site. This data is generated and collected automatically, as part of the standard operation of the Site. Unless you also actively submit personal information to us, any information that is passively submitted typically does not allow us to identify you personally.

Cookies and Web Beacons. We may place cookies on users’ computers. Cookies can save data about individual users, such as the user's name, password, username, screen preferences, and the pages of a site viewed by the user. When the user revisits the website, we may recognize the user based on any cookies placed on their computer and customize the user's experience accordingly. For more information about our use of cookies, please see our Cookie Policy.

We may also use web beacons to track who has opened our e-mails (which you may receive if you request information from us using the Site). Web beacons are tiny graphic image files embedded in a website page that notify the home server (which can belong to the host website, a network advertiser, or some other third party) on a non-personally identifiable basis that some interaction has taken place. This notice may also result in a cookie being set on your device, as described above.

2. Use of Personal Data Collected.

We use personal information that we collect about you through our Site to respond appropriately to any inquiries you submit, provide you with, and maintain, secure and improve our Site, perform any contract between you and us, and comply with any legal obligations that apply to us. We also perform statistical analyses of the users of our Site to improve the content, design and navigation of the Site. In these cases, we use aggregate or statistical data that cannot reasonably be used to identify you.

3. Sharing of Information.

We do not share your personal information with others, except in the following circumstances and in accordance with applicable law:

  • With your consent;
  • To our agents and service providers, who act on our behalf and under confidentiality agreements to deliver services, provide IT support, and help us fulfill the other purposes set forth above;
  • To our affiliates and partners under confidentiality agreements who work with us to improve our and their services and business practices;
  • As required by applicable law, including, without limitation, in response to any government or regulatory agency request, to cooperate with law enforcement investigations, or upon receipt of any court order; and
  • To courts and public authorities to protect you, us, or third parties from harm, such as fraud.

4. Security Measures.

We take steps to protect personal information submitted via our Site and have implemented technical and administrative security features to help prevent the unauthorized release of or access to personal information we receive. Please note, however, that while we have endeavored to create a secure and reliable Site for users, the confidentiality or accuracy of any communication or material transmitted to/from us over the Internet cannot be guaranteed. You are responsible for the security of information that you transmit via the Internet.

5. Collection of Personal Data from Children.

We do not knowingly collect personal information from children under the age of 13, and we do not knowingly target the Site or any goods or services to such children.

6. Your Rights

You may have rights under applicable privacy laws, including to access, correct, update, delete, block or limit our use of your personal information. To exercise any such rights, please contact us using the contact details below and clearly describe your request. If you are located in the United Kingdom or European Economic Area, please also see our Supplemental EEA+ Privacy Statement below. If you are a resident of California, please also see our Supplemental California Consumer Privacy Act (CCPA) Privacy Statement here.

7. Contacting Us.

If you have any questions regarding this Privacy Statement, you may contact us by emailing privacy@patientdirect-usa.com.

8. Effective Date and Changes to Privacy Statement.

We reserve the right to change this Privacy Statement. If we make a material change to how we collect, use, or disclose Personal Information, we will prominently post an updated Privacy Statement on our Site. Where required to do so by law, we may seek your prior consent to any material changes we make to this Privacy Statement. If you disagree with our Privacy Statement changes, you may discontinue using the Site.